Certified Customer Success Manager (CCSM)
I have successfully completed the Level 1, 2, 3 and Level 4 Certified Customer Success Manager (CCSM) certifications, equipping me with the essential practices used by top CSMs to enhance customer outcomes. With my CCSM Level 2 training, I have gained expertise in managing internal relationships and a growing portfolio of accounts, ensuring high-quality customer success.
Skills Developed:
Through my certifications, I have developed key skills including Assessing and Managing Customer Health, Capacity Planning, Churn, Retention, Customer Advocacy, Customer Centric Thinking, Customer Engagement, Customer Experience, Customer Feedback, Customer Retention, Customer Success, NPS, and drive business growth.
Completed – 2024
Google Advanced Data Analytics Professional Certificate
I have successfully completed the Google Advanced Data Analytics Certificate, a detailed and hands-on program consisting of seven courses. This achievement has equipped him with essential skills in handling and interpreting large datasets, using advanced analytical techniques to extract key insights. Also, gained proficiency in machine learning and predictive modeling, essential for forecasting and understanding trends. This certification demonstrates my capability to tackle complex data analysis tasks and develop machine learning models.
Completed – 2023
IBM Data Science Professional Certificate
I have successfully earned the IBM Data Science Professional Certificate, issued by IBM. This certification signifies my proficiency in solving real-world problems using data science methodologies. It demonstrates my skills in working with Jupyter notebooks, creating Python applications, and accessing relational databases using SQL and Python. Additionally, I have become adept in utilizing Python libraries for data visualization and conducting comprehensive data analysis with Pandas. My capabilities extend to constructing and evaluating Machine Learning models using tools such as Scikit-learn and SciPy.
Completed – 2022
Leading People and Teams
I completed the “Leading People and Teams” certificate program from the University of Michigan, gaining valuable leadership skills for inspiring individuals, managing talent, and leading teams. The program emphasized the ability to influence without authority, a crucial skill in modern collaborative environments. I gained insights from renowned leaders like Jeff Brodsky of Morgan Stanley and John Beilein of the University of Michigan Men’s Basketball Team, enriching my learning with real-world leadership experiences. This program was not just theoretical; it included practical leadership assignments, allowing me to apply these new skills in real-life scenarios.
Completed – 2022
ICPM Certified Supervisor
I achieved the ICPM Certified Supervisor certificate, a program that equipped me with an in-depth understanding of the critical role supervisors play in aligning organizational objectives with employee rights. This certification enhanced my skills in effective communication with diverse groups, fostering a customer-centric service culture. I learned to apply various tools and techniques for strategic planning, ethical decision-making, and harnessing the strengths of groups and teams for optimal efficiency. The program also covered skills essential for leading and motivating employees, implementing effective organizational and financial controls, and ensuring quality maximization, further solidifying my capabilities as a skilled supervisor in any professional setting.
Completed – 2021
National University of Modern Languages (NUML)
At the National University of Modern Languages (NUML), I enhanced my academic profile by completing a Diploma in English Language and Literature. This program provided me with a comprehensive understanding of the English language, enriching my communication skills, both written and verbal.
Completed – 2008
Mehran University Of engineering Technology
I completed my Bachelor’s degree in Petroleum Engineering from Mehran University of Engineering and Technology. This program provided me with a solid foundation in engineering principles, specifically tailored to the petroleum industry.
Graduated 2011 (First Division)